As Support Client Lead, Natalie works with clients to keep their sites running in tip-top shape. This entails working with the development team as they manage support requests, and making sure tickets are distributed and moving on a day-to-day basis. She also collaborates with Kanopi’s UX/Design team when support clients want to expand their site to include new features or functionality. Her fascination and appreciation for design and technology allows her to communicate clearly with clients and teammates on all sides of projects to create lasting, meaningful solutions.
She has worked with a large range of digital projects and is familiar with the importance of managing expectations, clearly communicating, and delivering successful results.
Natalie has an M.S. in Science, Technology, and Society from Rensselaer Polytechnic Institute. She stays involved with the digital project management community by writing at thedigitalprojectmanager.com, and speaking at conferences. She is an advocate of remote work and frequently speaks and writes on this topic.
When not empowering clients, Natalie’s a happy resident of Phoenix, AZ, where she loves to explore the desert, read sci-fi novels, and brag to her east coast family about winter temperatures in the southwest.
Location: Phoenix, AZ
Skills: WordPress development/content management, Drupal content management, minor HTML/CSS troubleshooting
Favorite Games: Bananagrams and Set
Favorite Places: Exploring mountains and desert throughout AZ. Watching the sunset on my balcony with a glass of wine and her cat. The Saturday farmer’s market. A certain yoga studio in Troy, NY. Hanging out with her family.
Did you know: Natalie is concerned she watches slightly too much reality television.