Support
Setting you up for long-term success.
Kanopi’s Denise Beyer shares how we deliver far more than standard website support.
Launch Day is just the beginning.
Websites are living ecosystems. To stay healthy and effective, they need to evolve — adapting to shifting goals, changing user needs, and the ever-moving landscape of the web. Sure, we handle the essentials like bug fixes and security patches. But at Kanopi, continuous improvement goes deeper. From design and strategy to navigation updates and microsites, we provide smart, high-impact enhancements that strengthen your digital foundation. Because your mission deserves more than maintenance — it deserves momentum.
Think of Kanopi as your website’s ecosystem steward: nurturing growth, pruning what’s outdated, and planting new ideas that help your site flourish. We don’t just ‘maintain’ websites — we improve them every day, one intentional, strategic step at a time. As we like to say, small bites create big wins.
And those results add up. With steady, thoughtful care, your site can grow alongside your organization — staying useful, resilient, and aligned with your goals. That kind of long-term attention helps your website last for years, giving you more value from your investment and more time to focus on what really matters: your mission.
How is Kanopi’s support different?
- We look at the “afters.” We proactively address the challenges of tomorrow, rather than focusing only on the immediate fix today, so we go well beyond standard bug fixes and security patches. Need a microsite, a reworked navigation, or a migration? We’ve got you covered.
- Our support is holistic: We incorporate all of our services into support, and understand the “why” behind your needs.
- That means we offer comprehensive creative services too: Anything from strategy work, to content, to UX and design work … if it’s anything that helps the visual improvement of your site, we can do it.
- We customize support to your needs: Just as no two treehouses are alike, no two websites are alike. We can customize a package that fits your particular online ecosystem.
We may not be your first agency, but we’re the last agency you’ll ever need. How do we know? Our 97% client retention rate can’t be wrong.
Here are just a few of the ways we can support your site for the long-term:
- Module & Plug-in Upgrades
- Bug Fixes & Security Patches
- Design & Theme Modifications
- Development Modifications
- Updating Content Types & Views
- Third-party Integrations
- CSS & HTML Changes
- SEO Enhancements
- Training
- Staff Augmentation
- Performance Enhancements
- Conversion optimization
- Content Writing, Consulting & Training
- Website Migrations
- Hosting Provider Assistance
- Web Accessibility
- Staff Augmentation
- Strategic planning for future development, features, and improvements
How does it work?
- Monthly retainer budget: We’ll review your ecosystem and determine what level of growth works for your needs.
- Dedicated Account Manager and team: Your Account Manager will keep schedules running smoothly, and you’ll always have full and direct access to your team of creatives and developers.
- Expertise as needed: Our team has a wide breadth of expertise within WordPress and Drupal, from accessibility to security to migrations, and more.
- Constant communication and collaboration: We use Teamwork to manage all our projects, and Slack to communicate on the fly. We’ll work collaboratively along the way.
- Immediate and long-term ROI: Small bites create big wins. We will identify and prioritize all your needs so you’ll see both immediate and long-term results.
- We can be an extension of your team via staff augmentation. Sometimes you need more dedicated hands. Kanopi can help with staff augmentation. Consider us an expansion of your existing team, and nimble enough to pinch-hit in any position.
Ready to evolve?
We’ll take great care of your site. But most importantly, we’ll take great care of you.
Let’s create something better together.