How Kanopi Does Support

Never stop evolving.

Kanopi does it better.

Kanopi’s Denise Beyer explains how Kanopi’s support will make your site better and stronger over time (1 minute, 10 seconds).

We’re the last agency you’ll ever need.

Our 97% client retention rate can’t be wrong.

Ready to evolve? Let’s create something better together.

The day your site launches is the first day of your project.

Websites need to evolve as they adapt to shifting business goals and user needs, and an ever-changing internet. Bug fixes? Security patches? Sure, we do that. But Kanopi’s continuous improvement is so much more; incorporating design and strategy work, creating microsites, reworking navigation … anything that touches your website. We give you smart, high-impact enhancements that drive real results. Because your mission deserves more than maintenance — it deserves momentum.

Think of Kanopi as your website’s personal trainer. We don’t just ‘maintain’ sites; we make them better every day, one impactful step at a time to keep your site strong, fast, and working hard for your mission. As we like to say: small bites create big wins.

Like any thriving ecosystem, your website needs the right foundation, environment, and care to flourish — evolving, adapting, and staying strong for years to come. With Kanopi’s proactive, continuous optimization, your site won’t just be maintained; it will grow in ways that maximize ROI, keep pace with your organization’s growth, and positively impact the people you reach.

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We do it better.

How is Kanopi's support different?

We look at the “afters.” We proactively address the challenges of tomorrow, rather than focusing only on the immediate fix today, so we go well beyond standard bug fixes and security patches. Need a microsite, a reworked navigation, or a migration? We’ve got you covered.
Our support is holistic: We incorporate all of our services into support, and understand the “why” behind your needs.
That means we offer comprehensive creative services too: Anything from strategy work, to content, to UX and design work … if it’s anything that helps the visual improvement of your site, we can do it.
We customize support to your needs: Just as no two treehouses are alike, no two websites are alike. We can customize a package that fits your particular online ecosystem.
We make it accessible. We always work with web accessibility in mind.

Here are just a few ways we can support your website for the long-term.

Module & Plug-in Upgrades
Bug Fixes & Security Patches
Design & Theme Modifications
Development Modifications
Updating Content Types & Views
Third-party Integrations
CSS & HTML Changes
Staff Augmentation
Performance Enhancements
Conversion optimization
Content Writing, Consulting & Training
Website Migrations
Hosting Provider Assistance
Web Accessibility
SEO Enhancements
Training
Staff Augmentation
Strategic planning for future development, features, and improvements

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How does it work?

Monthly retainer budget: We’ll review your ecosystem and needs, and determine what level of growth works for your needs.
Dedicated account manager and team: Your account manager will keep scheduled running smoothly, and you’ll always have full and direct access to your team of designers and developers.
Expertise as needed: Our team has a wide breadth of expertise within WordPress and Drupal, from accessibility to security to migrations, and more.
Constant communication and collaboration: We use Teamwork to manage all our projects, and Slack to communicate on the fly. We’ll work together to prioritize your needs with you, and you’ll be informed along the way.
Immediate and long-term ROI: Small bites create big wins. We will identify and prioritize all your needs so you’ll see both immediate and long-term results.
We can be an extension of your team via staff augmentation. Sometimes you need more dedicated hands. Kanopi can help with staff augmentation. Consider us an expansion of your existing team, and nimble enough to pinch-hit in any position.